The problem.
Help residents find agencies, emergency resources and official services within a complex public-safety ecosystem.
The thinking.
Use task-led information architecture and clear agency relationships instead of an organisation-chart-first experience.
What I worked on.
Structured responsive public information, navigation and service pathways with accessibility and clarity as core requirements.
What changed.
A coherent public-information platform connecting residents with agencies, emergency resources and official services.
Evidence is presented in its original context. Client or business-reported results should not be read as guaranteed outcomes or single-channel attribution.